Alert Solutions Announces New Worldwide Customer Support Team
Press release: PROVIDENCE, RI – Alert Solutions, a leading provider of multi-channel messaging technology, is pleased to announce a newly expanded worldwide customer support team. This team will provide phone and email support 24 hours a day, seven days a week, in every time zone around the world.
With customers in Vietnam, Canada, Guam, China and across the globe, Alert Solutions has experienced extraordinary growth. This global support initiative will provide automated routing of inbound customer support calls based on their calling location, language requirement and time zone.
“Being customer-centric is important to us,” says Dave Baeder, Alert Solutions’ CEO. “We want our customers to know that we hear them and their feedback is valuable. That feedback is a big part of the reason we’ve undergone this global expansion.”
The expansion of the worldwide customer support team emphasizes Alert Solutions’ commitment to providing highly effective service and support to better address the needs of customers.
About Alert Solutions
Alert Solutions provides dynamic cloud-based multi-channel messaging technology and web services for customers in education, healthcare and property management, leveraging its robust platform of email, voice, fax and SMS text messaging. Alert Solutions’ powerful web services API integrates into any existing software or web-based platform. Alert Solutions ensures communications are transmitted efficiently and securely, enabling organizations worldwide to relay important information to their audiences. For more information, visit www.alertsolutions.com.